Secure Payments

When you proceed to payment, your payment information is handled through Paystack’s secure payment system. Paystack states that it is PCI DSS Level 1 certified and ISO 27001 certified, and it maintains recognised information-security controls.

Baobab Nook does not receive or store your complete card or mobile-money payment details. We receive confirmation of the payment, the amount paid and a transaction reference so that we can manage your reservation.

• A 50% deposit is required to confirm your reservation.
• The remaining balance is due 7 days before arrival.
• If you book 7 days or fewer before arrival, the full booking amount is due when you reserve.
• A refundable security deposit of GHS 1,000 is collected at check-in and returned after checkout, once the house has been checked.
• Any optional extras are shown before you proceed to payment.
• Your booking is not confirmed until the required payment has been successfully received.
• A booking confirmation and payment receipt will be sent to the email address supplied during checkout.

We will never ask you to send a password, PIN, one-time verification code or complete card details by email, WhatsApp or telephone.

If a payment appears to have failed but money has left your account, do not attempt repeated payments. Contact us at stay@baobabnook.com with your booking name, payment date and transaction reference. Never send us a photograph of your bank card or your security credentials.

Read our cancellation and refund policy before you book.